Town Tech Team LLC | Dorchester, MA

Service Area: Dorchester, MA
Team Size: 7 employees
Business Duration: 3 years

Business Hours

Currently, we do not have any information about this provider's business hours. We recommend reaching out to them directly for specific details.

Payment Methods

Please reach out to the service provider directly to obtain specific details regarding their accepted payment methods. This will ensure you have the most accurate and up-to-date information.

Services Offered

Computer issue

Computer not turning on
Cracked or damaged screen
Slow computer performance
Virus or malware
System error or blue screen
Clicking or grinding noise from hard drive
Full computer diagnostic only

Computer type

PC
Mac (Apple)

Desktop or laptop

Desktop
Laptop

Work location

My customers travel to me
I travel to my customers
I work remotely (phone or internet)

About

We are a skilled and experienced company offering basic remote help desk support services to clients. With our exceptional customer service skills and technical expertise, we can provide timely and effective solutions to users with varying technical proficiency.

Responsibilities:

• Providing remote help desk support to end-users via phone, email, or chat.

• Troubleshooting and resolving technical issues related to software, hardware, and network connectivity.

• Escalating complex issues to appropriate technical teams for further investigation and resolution.

• Providing timely and effective solutions to user requests and inquiries.

• Documenting all technical issues and solutions in a detailed and accurate manner.

• Maintaining technical knowledge by attending training sessions and keeping up-to-date with the latest industry trends and developments.

• Providing feedback to clients on areas of improvement to reduce the number of support requests.

Skills:

• Proven experience providing remote help desk support services.

• Strong technical background in software, hardware, and networking.

• Excellent communication skills and ability to explain technical issues to non-technical users.

• Proficiency in remote support tools and ticketing systems.

• Ability to work independently and prioritize tasks effectively.

• Familiarity with Windows and Mac operating systems.

As a company, we offer remote services with flexible working hours. Clients can choose to work with us on an hourly or project basis, and we can offer competitive rates based on our experience and expertise. We strive to provide exceptional customer service to ensure that clients receive the best possible support and solutions.

If you require remote help desk support, please feel free to contact us. We look forward to the opportunity to work with you and provide effective solutions to your technical issues.

License

This service provider might not be licensed, so we strongly recommend that you reach out directly to inquire about their license status.

Verification

Background Check
- Dexroy Plummer
- Completed on 4/11/2023

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